TANDBERG Telepresence T3 Tour
TANDBERG T3 Telepresence System
We are going to break today’s chat up into really three categories, talk about the physical characteristics of the room. Then Tony is going to walk us through the control system and finally, we will end up on the telepresence server, which we think is one of the most important topics we will discuss today.
Traditionally if you get a chance to come in and visit us, this is probably a good hour plus meeting, sit down, we are going to do this in just a few moments. So if you need more information at the end of this encounter today, please talk to your account manager or reach out to the telepresence team.
So let me start by talking a little bit about the system behind me, which is the T3 unit and let’s talk about what the basic package is. It includes the three T1 systems behind me. They are a 65-inch LCD and they are driven by our new incredibly powerful C90 1080p codec. So the three units behind me, also the table, the three touchscreen, 24-inch touchscreen units as well and then a lighting package above this, which we will show you and talk about in just a moment. That is the basic package. Now many folks also want to enhance their room and make it a little bit more immersive and to that you see the nice brown wood paneling in this room as well as the LED lit blue walls behind this front and rear and maybe take a second time, let’s just back out a little bit and show them that there are blue walls both front and rear of the room in here.
So why have we done that? Well, one of the first reasons we wanted to do that was the participants in the room. We wanted to make sure that the environment was set for them and not just for the equipment. Certainly we wanted to make sure that the room was somewhat deadened and worked very well acoustically but it was more important that the participants in the room would probably be in here for three to maybe five hours. So from that standpoint, we took a little more of a hardened approach on the acoustics and we think it has worked out very well. It’s a very comfortable room and there was no doubt it is as cool as it looks. So hopefully you get a chance to be in one shortly.
So that’s a little bit about the actual immersive package. I did say we talk a little bit about the lighting as well. Let me go up for just a second and show you front and rear of the room how the lighting package works there, here we go. Our package for lighting is up top and we do that on purpose. We want the lighting to be out of the eyes of the participants in the room. We know some of the competitors out there have their lighting around the unit, which sort of comes at you head on. We think of much more softened approach and overhead works quite well. So that’s a little bit about the acoustics of the room, the lighting in the room, and what we refer to as the immersive package.
Cutting costs with Cisco TelePresence
Reducing costs with Cisco TelePresence photo.
Question: Let’s talk a little bit about collaboration because that is something that Cisco has preached for quite sometime. Cisco jumped on board early with Web 2.0 and collaboration tools. Is the company truly using them as a tool as opposed to just as a novelty?
Rebecca Jacoby, CIO of Cisco: Well, the answer is yes and I think we are talking it well beyond a tool. We believe and I believe in my organization is working toward this vision that the collaboration technologies that are available today, so Web 2.0 and in particular video technologies and how you can use video technologies in the communications process in your business, they are offering us an opportunity to use technology to be able to really create an entirely different globalized environment for using human resources to come to bear to solve these kinds of challenges or to go after new innovative processes in the business.
And so we are doing this essentially in every asset of our business processes today. So things as fundamental as finance, but as really interesting as how do we actually bring product ideas to the table and turn them into business units that we can actually turn to really value both for ourselves and for our customers.
Question: Can you give us an example of how these collaboration tools have been used to innovate, some specific examples?
Rebecca Jacoby, CIO of Cisco:
Right. So one of the best examples I have for bringing value to our company with these collaboration technologies is really telepresence. So if you are familiar with the telepresence technology, it’s really a whole different level of video communications where you can bring together with a high definition screen and based on our unified communications platform, we can bring people together to have the kind of interaction you would normally only be able to have in person. It’s a completely different type of experience. And so, we have used the telepresence technology to become closer to our customers.
I have a deployment of over 230 telepresence units globally today and using telepresence technologies and other collaborative technologies, every part of our sales force over the last year has been able to drop travel expenses by over 20% and has actually been able to increase their customer interactions upwards of 30% in every part of the world. And so, that’s just a huge value to the company and a value to our customers, and where somebody like me who isn’t really a sales person can actually spend time with the customers and given my personal experience using these technologies and so on. So that’s one example.
Question: Let’s talk a little bit about collaboration because that is something that Cisco has preached for quite sometime. Cisco jumped on board early with Web 2.0 and collaboration tools. Is the company truly using them as a tool as opposed to just as a novelty?
Rebecca Jacoby, CIO of Cisco: Well, the answer is yes and I think we are talking it well beyond a tool. We believe and I believe in my organization is working toward this vision that the collaboration technologies that are available today, so Web 2.0 and in particular video technologies and how you can use video technologies in the communications process in your business, they are offering us an opportunity to use technology to be able to really create an entirely different globalized environment for using human resources to come to bear to solve these kinds of challenges or to go after new innovative processes in the business.
And so we are doing this essentially in every asset of our business processes today. So things as fundamental as finance, but as really interesting as how do we actually bring product ideas to the table and turn them into business units that we can actually turn to really value both for ourselves and for our customers.
Question: Can you give us an example of how these collaboration tools have been used to innovate, some specific examples?
Rebecca Jacoby, CIO of Cisco: Right. So one of the best examples I have for bringing value to our company with these collaboration technologies is really telepresence. So if you are familiar with the telepresence technology, it’s really a whole different level of video communications where you can bring together with a high definition screen and based on our unified communications platform, we can bring people together to have the kind of interaction you would normally only be able to have in person. It’s a completely different type of experience. And so, we have used the telepresence technology to become closer to our customers.
I have a deployment of over 230 telepresence units globally today and using telepresence technologies and other collaborative technologies, every part of our sales force over the last year has been able to drop travel expenses by over 20% and has actually been able to increase their customer interactions upwards of 30% in every part of the world. And so, that’s just a huge value to the company and a value to our customers, and where somebody like me who isn’t really a sales person can actually spend time with the customers and given my personal experience using these technologies and so on. So that’s one example.
Applications of TANDBERG Video Conferencing in the Manufacturing and Energy Industries Part II
TANDBERG video conferencing equipment.
And last is this maintenance and service if you are servicing something. And this is one of the least thought about applications for video conferencing, but actually has one of the biggest ROIs. This idea of scaling expertise; so you have experts somewhere that can see a problem, video conferencing can bring that problem to that experts instead of flying them around the world. Some organizations are running pilots right now using video approval for part replacements. In the service and maintenance area business, there is a tremendous amount of waste to replacing parts that don’t need to be replaced. So the principal manufacturer wants to prove these. Video makes it very easy to do that.
Design for serviceability reviews are big improvement. So design engineers can actually sit at their desk but they can actually see their product in that application somewhere else in the world and see if the design and serviceability of that piece of equipment really helps these technicians that are on site. And then the other idea, we will take a look at with Lexmark society of telework initiatives that improves service level agreement performances. So, if there is a large capital equipment that goes down, video can be used to actually get that equipment up and running much more quickly and then meet their service level agreement performances.
So in the case of Boeing, I worked with Boeing for a couple years now both in the 737 project and now in the 787 project. The 787 project, this aircraft is actually built in 13 different countries and integrated in Seattle. At any one time they have at least nine countries on video participating in the build process in Seattle. (Inaudible) can’t be a key supplier to Boeing without being on that video network. The reason is they want to resolve problems instantly when they come up and they want the supplier to already have a context for where the problem has developed and what the issues are that’s creating.
Lexmark is another example. In this (inaudible) occasion you can see a quote from the Director of Manufacturing and Engineering where they can resolve problems now in about an hour that used to take them close to two weeks to solve. In the case in Lexmark, they have a new manufacturing line in China, engineers in Kentucky and there is a constant support needed for a production line in China.
When I first started working with Lexmark, they had no telework initiative because obviously this time zone changes between China and Kentucky that the engineers are actually sitting at home watching the ball game, PC is right next to them, they know they are on call for the next three hours. If there is a problem in China, the video call comes right to the PC and they can see it, the issues that’s going on in China, resolve those and then it moves on to the next engineer that’s on call. So Lexmark now has a telework initiative for engineers to work from home.
So you can see the video is really changing how these organizations run their business now.
So in a summary, if this represents a typical manufacturer in the center with the suppliers and support departments around the periphery, it’s very common for companies to get involved in video with typical room systems as you all know, and then move to some desktop systems for some executive staff or finance groups. But then once an infrastructure is in, it becomes very easy for them to extend that video network into the manufacturing floor.
Interns are very commonly used on the factory floor. We actually sell more Interns on factory floors than we do in hospitals now. The Tactical is used in outside environments, ruggedized environments. For instance some companies, process companies are using that for pipeline maintenance. Then it extends to FieldView, it’s a highly portable device, it’s very often used in service and maintenance, also in supply chain management and then video might extend to more individuals in the corporation. And when that happens, the number of ad hoc calls go up significantly and then the power of video actually becomes much more significant with ROIs increasing as the number of units deployed increase.
So this is a ad that I thought I would end with that talks about troubleshooting and supply chain, which process would you like; Process 1, which of course, flying out to the problem site and resolving the issue and then flying back or Process 2. So you can see there is a tremendous amount of waste eliminated in Process 2. The common products that are used in these applications again are the Intern and FieldView together.
The emphasis here is that this is collaboration often over objects, it’s not so much person to person although obviously there’s two individuals at the end of the call. But the real object of focus is what are the technical issue is that they are resolving. So they are going to want to look at that issue and see it in context to what has created that problem.
So I wanted to give you that quick overview. If you have any questions, please give me a call. Again, my background, I have managed manufacturing plants for 25 years. I know what these pain points are that your customers might be dealing with. So I wanted to give you that quick overview. Thank you very much.
Applications of TANDBERG Video Conferencing in the Manufacturing and Energy Industries
TANDBERG provides video conferencing and telepresence equipment to numerous industries throughout the U.S. and around the world.
Hello. Thanks for joining me. My name is John Paul Williams and I would like to talk about how video is becoming strategic in the manufacturing and energy segments on the global basis. My responsibilities are global practice leader for manufacturing and energy and energy is defined as oil and gas as well as power generation.
So let’s take a look at how video is being embedded in key processes in these industries and how it’s transforming how those processes are run.
One of the key aspects in any corporations now is the need for innovation; and innovation could be in product, that can be in process. Often organizations look for new business models and innovation plays a key role in discovering those new business models. One of the elements that most manufacturers wrestle with is integration of these major elements of their business, to design, operate and maintain elements of their business; operate, you could substitute the word manufacturing in that often. And each of these segments of the business often collaborate within their groups but there is quite a challenge to collaborate outside their groups and that’s one of the goals in the 21st century for organizations to integrate these levels of business as well as suppliers into these innovation events.
So manufacturing sites has looked at this trend and they see several key elements of this push towards quality collaboration, true collaboration and unified collaboration or unified communications is one of the key elements, the merging of video, audio, voice, and data, the convergence of synchronous and asynchronous collaboration functions, especially in the design element where they might send information to another design party that’s in a different time zone, so that would be asynchronous collaboration but now they want to bring that to much more synchronous platforms.
That brings to the third element, which is, I think one of the most important ones, the ones I have seen in many accounts that I work with, the society of enterprise wide collaboration; again, knitting together those three elements of the business as well as suppliers into this. Now what I have seen is that video conferencing is one of the true enterprise wide collaboration platforms in the industry. You will see for instance in Boeing and a few other examples in this quick case study here that video is playing a key role in that collaboration. And then obviously mobility is a big issue, FieldView plays a critical role in bringing video — mobile video as well as Movi into the enterprise like collaboration platform right now.
So what are these mega video applications? Well, first we will take a look at those but I want to emphasize some key elements of this. One, they have great return on investments, these applications. And often, companies enter into video with room systems and desktop systems but it’s very powerful to let them know the future expansion of that video network can lead to tremendous ROI. Even in the original selling event, it relieves some of the pressure on [release] that are value to this investment because they can see when they roll video out into these critical business processes that the ROI only gets more steep as time goes on.
The other element is that we are seeing issues first hand is essential. So telemedicine is one example of that as well as when this problem where solutions between supplier and the customer, being able to see what those issues are critical. Then the other element is leveraging out. So the experts can see what the problem is from remote position and help troubleshoot and resolve those kind of issues.
So the first application as you might expect is in product or process design or simply if you are designing something. So project teams are often globally dispersed, so the coordination of them becomes quite difficult and video plays excellent role there. Compliance is the key issue, especially in pharmaceuticals that the protocols for drug development are being followed on a global basis, supplier integration as we talked about, often this technical reviews and product development, first article inspections, these are again very much facilitated by video.
Core competence segmentation is a big element, we will take a look at that in a moment, case study coming out where they want to use the competence of suppliers to reinforce the competitive advantage of the product that they are designing and being able to integrate on a daily basis, ad hoc basis with suppliers is a great role for video, team peer-to-peer practices and also teleworking initiatives. We will take a look at some of those in a minute.
So if you are making something, it’s another great application for video either discreet or process manufacturer. Again, you can link remote design centers to the manufacturing facilities quite easily. Root cause analysis is the key role for video in the manufacturing process. Quality audits is increasingly becoming a dominant practice. Several manufacturers have design groups in the U.S., manufacturer in New Mexico or China and they are using video for audits. Supplier integration again, you will see supplier chain issues running all throughout these presentations. Technical reviews, peer-to-peer, again best practices, and lean manufacturing implementation is a key element for video, especially in a multi-plant environment where one plant is doing quite well with lean manufacturing or what used to be called just in time and the other plants want to imitate that, it’s much easier to do that over video, especially if there is an Intern, that’s right on the factory floor, they can see exactly what the best practice plant is doing.
To be continued…
